Terms of Service

1. Description of services

Through this website, DeepSData provides: website information and service introductions, the "Requirements Assistant" chat, dataset search and availability assessment reports, browsing of the data library, and offline collaboration services such as data analysis, data governance and dataset customization.

2. Accounts

Some features (such as fully unlocking an availability assessment report) require a registered account. You should provide a valid email address and keep your account and password secure, and you are responsible for activity under your account. You may request account closure via contact@deepsdata.com.

3. Credits and billing

One credit equals RMB 10. Basic Search is free for signed-in and signed-out users under the existing anti-abuse controls; generating, viewing or claiming a Basic Search report uses no credit. A Complete Search Report costs RMB 10 per run / 1 credit and is charged only after a readable report is successfully generated. System failures, failed tasks, incomplete reports or runs without a readable report are not charged. Retrying, refreshing, reopening, claiming or viewing the same paid report does not charge again. Complete Search Reports are billed per run, not by whether an exact match is found; a completed no-match run is not refundable. Reports you have already purchased can be reopened without charge, and existing sharing permissions are unchanged. Word/PDF downloads and email delivery remain limited to the report owner. Human Deep Verification is quoted separately, and Custom Dataset work is quoted after assessment. New accounts receive 0 credits by default; a future promotional gift is recorded only when configured above zero. Existing balances and historical gifts remain unchanged. Credits are a virtual service allowance and promotional credits cannot be withdrawn or exchanged for cash.

4. Refunds

An availability assessment report is virtual, information-based content, delivered and visible immediately once generated; credits already consumed are not refunded for a no-match (see Section 5). Unspent credits are refunded as follows: credits purchased through in-site online payment (Alipay / WeChat Pay, currently on the Chinese site) and not yet consumed can be refunded via self-service in the workspace, returned through the original payment channel; complimentary credits granted at registration or through promotions, and credits redeemed from activation codes, are non-refundable; for credits opened through other channels (bank transfer, WeCom or email arrangements), please contact contact@deepsdata.com to arrange the refund. If you have concerns about the accuracy of a report or its consistency with the service description, contact us to verify; where verification shows the issue was on our side (e.g. the report was not generated, cannot be viewed, or clearly falls short of the service description), we will regenerate it or refund the corresponding credits.

5. Nature and limits of the availability assessment report

An availability assessment report is a genuine, page-level search and preliminary assessment. It provides source links, search notes and a requirement-by-requirement assessment. We provide information only; we do not resell third-party datasets as our own. Whether the data can be downloaded, whether the fields meet your needs, and whether the dataset fully matches your requirements depend on each source's access rules, license terms and further verification by the team. Billing is based on the number of searches, not on whether a match is found. Even if no fully matching dataset is found, the candidate list, approximate sources and requirement-by-requirement assessment still constitute that delivery and are billed as one search.

6. Content and usage rules

You may not submit or distribute content through this website that is illegal, infringing, or contrary to public order and good morals. We will carry out the necessary compliance review of input and output content, and we reserve the right not to process content that violates these rules.

7. Intellectual property and materials

The rights to the requirements and materials you submit remain yours; you grant us a license to use them only to the extent needed to provide the service to you. The ownership and scope of use of the deliverables we provide are governed by the cooperation agreement confirmed by both parties.

8. Limitation of liability

The website information, chat and availability assessment reports are for service introduction and preliminary assessment, and do not constitute a unilateral commitment regarding the outcome of any specific project. The service scope, deliverables, timeline, pricing and acceptance terms of a formal engagement are governed by the project proposal or contract confirmed by both parties.

9. Updates to these terms and contact

These terms may be updated as services change, and updates will be published on this page. To learn more, please contact us at contact@deepsdata.com.